Returns, Repairs & Exchanges

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Earth Is Now Our Only Shareholder

If we have any hope of a thriving planet—much less a business—it is going to take all of us doing what we can with the resources we have. This is what we can do.

Read Yvon’s Letter

Free Shipping on Orders Over $99

Orders are shipped within 1-2 business days and arrive within 3-10 business days. Need it sooner? Concerned about the environmental impact? Flexible shipping options are available.

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Vote Her

Help elect climate leaders up and down the ballot. Because our only home depends on it.

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Interest-Free Payments Now Avaialable

We have partnered with Klarna and PayPal to offer different payment methods that allow you to buy now and pay later in interest-free installments

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Exchanges, Returns and Repairs

At Patagonia, our business is building the best product. If something isn't working for you, we want to help. Choose an option below to get started.

Exchanges

Wrong size or color? Want a different item instead? Start your exchange here and get free shipping both ways.

Change size or color Change for a different item

Questions?

Returns

Don't want a purchase after all? Start your return here or bring it in to a Patagonia-owned store.

I have my order number I do not have my order number

Questions?

Repairs

Got something that needs fixing? Please clean your item and start the mail-in process here or bring it into a Patagonia-owned store. Dirty products will be returned.

Start a repair

Questions?

More for Your Gear

We stand behind everything we make, but sometimes you want to take matters into your own hands. Check out our DIY repair and care guides, or stop by WornWear.com to trade in your gear for credit you can put toward something new (or new to you).

DIY Repair & Care Guides

One of the most responsible things you can do as a consumer is to keep your stuff in play for as long as possible. Our do-it-yourself repair and care tutorials show you how.

Product Care & Repair

Ironclad Guarantee

We back everything we make with our Ironclad Guarantee. If your item isn't working for you, send it in for a return or repair, hassle free, anytime.

Ironclad Guarantee

Worn Wear

Bring us your quality, used Patagonia gear and we'll give you credit that can be used in Patagonia retail stores, or on WornWear.com and Patagonia.com.

Trade In, Get Credit

We guarantee everything we make.

View Ironclad Guarantee

We take responsibility for our impact.

Explore Our Footprint

We support grassroots activism.

Visit Patagonia Action Works

We keep your gear going.

Visit Worn Wear

We give our profits to the planet.

Read Our Commitment